Q1:

A:The materials of these pieces are natural pearls，crystals，925silver，18K gold.

Q2:Are the pearls real?

A:Yes，our pearls are 100%natural freshwater pearls，carefully selected for quality.Each pearl is naturally formed,so there may be slight differences in shape,size,and luster,which add to their unique charm.We guarantee that we do not use artificial or plastic pearls,so you can purchase with confidence.

Q3:Will natural freshiwater pearls lose their color?

A:Natural freshwater pearls will not lose their color becuse they are formed by natural pearl layers.With proper care,they can maintain their luster for a long time.However,avoid exposure to acidic or alkaline chemicals and high temperatures,as these can damage the pearl's surface and affect its shine.

Q4:Are pearls easy to break?

A:pearls have moderate hardness and are not easily broken during regular wear.However,they should be protected from dropping or impact with hard objects to avoid cracks on the surface.Proper storage and use can significantly extend the lifespan of your pearls.

Q5:Are the crystals natural?

A:Yes,all of our crystals are natural and carefully selected and processed.Since crystals are naturally formed,each one may have slight variations in texture or inclusions,which is part of their unique beauty.

Q6:Will 925silver may oxidize and turn black over time when exposed to air,which is a natural process.However,you can easily restore its shine by gently wiping it with a special silver polishing cloth.To minimize oxidation,avoid contact with water or chemicals and store the silver jewelry in a sealed bag when not in use.

Q7:Will 18K gold fade?

A:18K gold is highly resistant to oxidation and very stable,so it generally does not fade.However,dirt or dust may accumulate on the surface over time.We recommend fently cleaning it with a soft cloth regularly to maintain its shine.Try to avoid collisions with hard objects to prevent scratches.

Q8:Are these materials suitable for sensitive skin？

A:Our jewelry is made from natural freshwater pearls,crystals,925silver,and 18K gold,which are generally skin-friendly and suitable for sensitive skin.However,if you are particularly sensitive to certain metals,we recommend wearing the jewelry for a short period to ensure comfort.

* Avoid exposing the jewelry to chemicals,or cleaning agents while wearing it.

* When not in use,wipe the jewelry clean with a soft cloth and store it in a sealed bag or jewelry box to prevent scratches or damage.

* For pearl jewelry，avoid contact with water or high temperatures to protect the pearl's surface。

Order will be shipped within 48 hours of placing the order.

Delivery is expected within 5-12 business days.

1.If there is a quality issue, returns and exchanges are free within 30 days. For issues within 30 days to 1 year, free repairs are available, but the shipping cost will be borne by the customer.

2.Non-quality issues are not eligible for return or exchange. The unconditional warranty period is 30 days. The conditional warranty period is within 1 year. Small pits and texture on natural freshwater pearls are normal and not considered quality issues. Please consider this before purchasing if you’re concerned.

3.For lost packages, compensation is available with the provision of relevant proof. If the package shows as delivered but was not received, the customer needs to obtain proof from the post office.

4.Please carefully read the jewelry care instructions. For after-sales service, photos and videos must be provided promptly for registration. Any malicious damage caused by the customer is not covered under the after-sales policy.